| Good Quality provides assurance to customers whereas Good Service grants satisfaction |
| to customers . Both of the above works hand - in - hand for a great purchasing experience and |
| we at Hongcheng sees the criticality of the Quality and Service we offer for continuous success . |
| We strive to provide Services that exceeds our customers’ expectations and provide |
| excellent reception in every means to our customers. |
| In-line with this orientation, our after-sales service commitment and details are as follows: |
| 1 . We have a 24-hr support hotline to provide support and services regardless of which time |
| zone you are at |
| 2 . Site services can be arranged within 72 hours in most part of China beside the outlying |
| areas suchas Tibet , Xinjiang , etc . |
| 3 . We provide warranty for our products within a 12 months timeframe after commissioning |
| or 18 months after delivery . (whichever date that is earlier) |
| 4 . Random visits will be made to sites to review running conditions and collect first hand |
| information from our customers . These invaluable information collected will be a important |
| part in our product and design improvisation which will in turn provide better product and services |
| to our end-customers. |
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Our 24-Hour Support hotline : 0716 821 2510 |
| After-Sales Service Dept. Te l: 0716 821 8149 |
| Fax : 0716 821 1623 |
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